General Terms and Conditions for purchase orders to the Wildcat web shop (hereinafter “web shop” “we” “us”). Placing orders with us is easy and convenient. Here are a few explanations regarding the order procedure.
METHODS OF PAYMENT
Advance bank transfer:
You will receive our Order Confirmation by e-mail, together with a request for payment (not to be confused with the acknowledgment of receipt that you get immediately after sending the order). You then transfer the amount payable to the bank account named, and as soon as the money has reached us we will dispatch the goods.
We accept VISA and Mastercard. You need the 16-digit number of the card as well as the expiry date and the security code on the reverse of the card. The amount will not be debited before the goods are ready for shipment at our warehouse.
Quick, easy, safe. We do not charge an extra fee, only the costs of shipping & packaging. In order to use this payment service, you must register with PayPal free of charge. www.paypal.de
Shipment & Delivery, Germany
There is no minimum order value!
If all the articles you ordered are available and need not be customised for you, we shall dispatch your order within 3 days.
In addition, there is of course the time needed for transportation. If we cannot deliver within the time stated, we shall inform you accordingly in our Order Confirmation. We reserve the right to substitute performance that is equivalent as to quality and price. We usually send the articles ordered in a parcel, but we can also effect partial deliveries. This will not imply additional costs for you. Should an article for once be no longer available, we reserve the right not to execute the order. Title to the goods will remain with us until they have been fully paid.
Shipment & Delivery, Overview
Shipping costs: 3,95 Euro, excluded tax for all countries but swiss and austria.
C.O.D is only possible in Germany
Customs Duty & VAT
For all deliveries to non-EU countries, Value Added Tax (present rate 19% or 7% for books and magazines) is deducted from the prices quoted in our catalogue and/or web shop. Recipients are themselves responsible for paying any import duties due.
Standard Shipping DHL:
Standard Shipping UPS:
Standard Shipping DHL:
Standard Shipping UPS:
Standard Shipping DHL:
Standard Shipping UPS:
THE RIGHT COUNTRY IS NOT LISTED?
No problem! Here you’ll find a list of countries to which we send. Download, including price list.
We shall be liable for damages in the event of injury to life, limb or health, or in the event of breach of essential contractual obligations (cardinal duties) and for any other damage or loss if it is due to wilful or gross breach of duty on our part, on the part of our legal representatives or our vicarious agents. Essential contractual obligations are obligations, the fulfilment of which is essential for achieving the contractual purpose. We exclude liability for all other cases.
In the event of a breach of essential contractual obligations, we shall only assume liability for foreseeable typical damage if it has been caused by ordinary negligence, unless the claim results from an injury to life, limb or health. These limitations shall also apply for our legal representatives and vicarious agents should any claims be put forward against these. The provisions of the Product Liability Act shall not be affected.
Registration and Data Privacy
A customer account with the web shop is absolutely free of charge and without obligation. You can view your customer account and the data stored there at any time and can cancel them. You will find this feature, after you have logged in, in your individual “My Account” section. By deleting your customer account you will delete all the data in our web shop data base. In that case, you will have to register again for any new purchase order.
We gather your personal data in the processing of contracts. In doing this, we observe the rules of the Federal Data Protection Act and the Telemedia Act.
Data Privacy Declaration
Our privacy practice is in conformity with the Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).
Security and Encryption
The security server software SSL (Security Socket Layer) employed by us encrypts all your personal data, such as your name, address or credit card number. No unauthorised access to this information is possible during transmission in the Internet.
Encryption protocol used: SSL 3.0
Key exchange (public key): RSA 1024 Bit
Encryption of payload: RC4 128 Bit; Triple-DES 112/168 Bit
The following data is transmitted in an encrypted form:
persona data (name, address, telephone no. etc.)
login data (e-mail address und password)
method of payment
creditcard and account data
By sending your order, you agree to have those personal data which are required for processing the order stored by us. In addition, we gather volunteer data, such as your date of birth, telephone number und e-mail address, if any, to be able to contact you for queries and/or send you an order confirmation. For acceptance of order, dispatch, processing and maintenance of the customer data base, we pass the personal data on to specialised service providers, such as mail carriers. We also utilise the data for our own marketing (e.g. mailing of catalogues). We may also use your e-mail address for our advertising purposes if you have stated the address in the process of placing an order. Your data will not be passed on to third parties for any other purposes (e.g. third-party marketing purposes).
At your request, we shall inform you what personal data we have stored on you. We shall also, at your request, amend, block or cancel the information stored on you. You can also object to the utilisation, processing and/or transmission of your data for marketing purposes by notification to our data security officer. After receiving your objection and/or revocation, we shall no longer use and process the data concerned for marketing purposes and/or shall immediately stop sending advertising material including our catalogue.
Responsible for in-house data security:
Cookies are small text files that are stored by the browser on the hard disk of your computer. Our cookies contain no personal information (so that your privacy is absolutely protected) and only serve to facilitate navigation and identification.
We use two kinds of cookies: “permanent” cookies that remain on your computer for some time and “session” cookies that are deleted as soon as you close the browser. Permanent cookies help us to recognise you when you visit us again at a later date. You can, however, delete these cookies manually on your browser if you choose to do so. Session cookies have an important function, e.g. they make it possible for you to fill your shop trolley during your visit and keep it updated until you finalise your order. These cookies also help us to analyse how customers use our web shop. We can thus consistently improve and optimise our shop. Most browsers accept cookies by default configuration. You can accept or reject temporary and permanent cookies, independently of each other, in your security settings. If you deactivate the cookies, certain features of our web shop may not be available to you, and some web shops may not be shown properly.
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States . In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there.
The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.
FACEBOOK SOCIAL PLUGINS
If you do not want FACEBOOK to gather data on you, you will have to just log out from FACEBOOK before visiting our site.
Our website uses the “+1”-button of the social network Google, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043. The button is characterized with a “+1”.
The „+1“ button is shorthand for “this is pretty cool” or “look at that”. The button is not used to track your visits to the Web.
Contains a web page of our website the „+1“-button, your internet browser loads this button from the Google server and displays it. The visited web page of our website is automatically communicated to the Google server. When displaying a Google „+1“-button your browsing history is not permanently logged, but only for the duration of up to two weeks.
Google keeps this data about your visit for this period for system maintenance and troubleshooting purposes saved. These data are not structured according to individual profiles, user names, or URLs. This information is not accessible for website publishers or advertisers. These information is used only for maintenance and troubleshooting in internal systems at Google. Your visit to a page with „+1“-button is also not evaluated in any way by Google.
Further evaluation of your visit to a webpage of our website with a „+1“-button will not occur.
The awarding of +1 itself is a public process, i.e. everyone, who performs a Google search or call content on the web, you gave +1, can potentially see, that you leave the relevant content a +1. Follows that, only rate +1, if you get quite sure that you wish to share this recommendation with the world.
A click on this „+1“-button serves as a recommendation for other users in Google’s search results. You can tell the public that you like our website, our website is your consent or that you can recommend our website. Were you registered and logged in on Google+, then the „+1“-button turns blue with a single click. In addition, the +1 is added in the +1-tab in your Google profile. On this tab, you can manage your +1 and decide whether you want to make the +1-tab publicly. To save your +1-recommendations and make publicly available Google records via your profile information concerning your recommended URL, your IP address and other browser-related information. If you take back your +1, these information is deleted. All your +1 recommendations are listed on the +1-tab in your profile.a
EKOMI CUSTOMER RATINGS
To facilitate feedback from the customers of our online shop and to support quality management, we have integrated the customer rating software of eKomi – the Feedback Company in our web sites. Customers can give a rating of our online shop after their purchase. For this purpose, we should like to send you an e-mail after we have dispatched the goods to you and ask you for your rating. You can of course object to such use and/or can refuse to give a customer rating.
eKomi is committed to handling the data transmitted to them in conformity with data protection standards. They take every organisational and technological measure for the privacy and security of your data. In order to obtain an authentic and valuable feedback from our customers, these are polled by means of a web-based Social Commerce SaaS technology. eKomi at first does not get any customer data from our online shop data base via the interface. What is transmitted to eKomi is just a unique ID to enable identification and create a link for the rating. It is only in an arbitration process that eKomi as the arbitrator obtains the relevant e-mail address to establish contact. To that end, the e-mail address is used once again for verification purposes and for communication between the customer, our online shop and eKomi.
By placing your order, you agree to being sent an electronic request for a rating. You are free to ignore the request or, in advance, flag eKomi e-mails for spam. By providing your rating, however, you would be a great help to ourselves and other customers. Disposal and Enviromental Protection Our suppliers have fulfilled their reporting duties with the German Federal Environmental Agency (Umweltbundesamt).
MISCELLANEOUS (“THE SMALL PRINT”)
Up, until and including 12.06.2014 it is essential: If you make use of your right of revocation, you have to bear the regular costs of the return shipment if the product delivered conforms to the product ordered and if the price of the item that is returned does not exceed 40 euros (€), or if, where the item is more expensive, you have not rendered consideration or have not effected an agreed partial payment at the time of the revocation. In all other cases we shall reimburse you for the return expenses.
To exercise your right of cancellation, you have to make a formal statement of intent. For example you must fill out and send to us the cancellation form. When you return the goods to us within the returns period without any comment (meaning you return the goods because of deficit or non-suitability), this also counts as a notice of cancellation.
Despite careful stockpiling, it is possible that an article is faster out of stock than expected.. We therefore do not guarantee delivery. The maxim is: while stocks last. This applies in particular to special offers / promotional offers.
Besides the articles on offer you also get information on their availability. This information does not indicate binding or guaranteed shipping dates. It is intended to supply just estimations and orientation values.
Unless stated otherwise, all textile fabrics are made of 100 % cotton.
Articles made of organic material (e.g. wood, coral, horn) are mostly handmade, so deviations in colour and grain and slight deviations as to size are possible.
Due to the screen display, there may be minimal colour deviations.
Should one of the forgoing provisions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid one that reflects as closely as possible the economic intention of the invalid provision.
The above conditions of sale, in the version as amended from time to time, shall apply to all purchase orders without exception.
Your contact partner and supplier of the web shop is:
Our VAT ID in acc. with section 27 a of the Sales Tax Act is: 61/20/50047
Register of companies: Amtsgericht (Local Court) Coesfeld HRB 6040
Managing director, authorised to represent the company: Martin Siedler
Responsible for contents in acc. with section 5 TMG, section 55 RStV: Martin Siedler
Service contact: email@example.com
Telephone: +49 (0)2562 99299-0
Fax: +49 (0)2562 99299-29
Completion of Contract
Your purchase order will not be binding until you have received from us by e-mail our Order Confirmation, i.e. only then has a binding contract been concluded. You should receive the Order Confirmation very soon after sending your order. You will find explanations regarding other web shop procedures in our Help.
The applicable prices are those quoted at the web shop at the time of your purchase order. They comprise the statutory value added tax. The validity periods for our time-limited offers can be found where these are presented in the shop.
These Terms and Conditions are only applicable for consumers. They are applicable to the exclusion of all other terms and conditions. If you use terms and conditions of your own, we shall reject these. The representation of articles in our web shop does not constitute a legally binding offer, but only the online catalogue of our range of articles, without engagement. Contracts are exclusively concluded in the German language. The contract is governed by German laws, excluding the UN Convention on Contracts for the International Sale of Goods. If you as a private end user are not domiciled within the European Union, the legal venue will be our place of business.
The text of the contract may possibly not be stored in our system. We therefore recommend that you print out the text of the contract.
All content (c) by Wildcat GmbH 1998-2015
None other than the Wildcat GmbH and its affiliates shall be eligible to reproduce, use, disclose and distribute the materials contained in this website. The use or misuse of these materials except as expressly authorised is prohibited. Wildcat GmbH and its affiliates enforce their intellectual property rights to the fullest extent of the law.
We recommend using the original shipping package when you return anything to us. It might therefore be best to keep it for approx. 4 weeks. Please provide adequate postage or your return shipment.
Only for Germany:
Information on the next point of acceptance for return shipments can be found under: deutschepost.de
Faulty or Damaged Delivery
Is the article faulty, e.g. a defective product or wrong delivery? Sorry! Of course we check all the goods before dispatching them. Your rights in the event of defects are naturally governed by statutory provisions. We do not, however, give any guarantees.
Return of Batteries
Batteries must not be discarded into domestic waste. As a consumer, you are legally obligated to return used batteries. You can dispose of batteries at the public collection points at your place of residence or return them to any shop that sells batteries. Of course, you can also return batteries which you obtained from us to the following address after use, with the comment “used batteries”:
Germany and other countries
Batteries containing hazardous substances are marked as follows:
Pb = battery contains lead
Cd = battery contains cadmium
Hg = battery contains mercury
Electrical and Electronic Appliances
Electrical and electronic appliances must not be discarded into domestic waste! As a consumer, you can leave old electrical appliances free of charge at a public collection point of your home town.
RIGHT OF WITHDRAWAL
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Germany and foreign countries:
Fax: +49 (0)591 9143-20
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Your right to cancel will not be agreed in the following situations:
on returns of sealed audio- or video (e.g. CDs, LPs, DVDs) or software (e.g. games), if you have already unsealed the packaging;
on a sale of tickets for events of any kind (e.g. concerts and festivals). These are non- refundable.
on an order for personalized items, or products that have been manufactured according to your specifications.
on sealed goods, which are not applicable for a return for reasons of health and safety or hygiene, in the situation where the sealing has been removed (e.g. piercings, contact lenses)
You can use the following form for your order cancellation or write your own letter to cancel, or, as specified in the terms, you can return the goods without comment within the return period.
To: Germany and foreign countries:
Fax: +49 (0)2562 99299-0
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*), _______________________________________________________
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.
ONLINE DISPUTE RESOLUTION
EU platform for extrajudicial ODR: http://ec.europa.eu/consumers/odr/
Your contact partner and supplier of the web shop is:
Deutschland / Germany
Commercial Registry: HRB 6040 ,Amtsgericht Coesfeld
Management: Martin Siedler
liable for content after §5TMG, §55 RStV: Martin Siedler
phone: +49 (0)2562 99299-0
Fax: +49 (0)2562 99299-29
All content (c) by Wildcat GmbH 1998-2015
None other than the Wildcat GmbH and its affiliates shall be eligible to reproduce, use, disclose and distribute the materials contained in this website.
The use or misuse of these materials except as expressly authorised is prohibited. Wildcat GmbH and its affiliates enforce their intellectual property rights to the fullest extent of the law.